eXp@t JOBS: HR SSC OPERATIONS HEAD APAC

We are looking for “HR SSC OPERATIONS HEAD APAC” for a fulltime opening with our client’s office in Pune, India.

Interested applicants please apply to: ashish@webecome.com highlighting current and expected salaries:

HR SSC Operations Head APAC

Managerial / Directorial Role

Reports to Head of HR Services APAC

Location Pune, India

ROLE PURPOSE

· Setup Regional HR Shared Service Centre organization and ensure effective execution of HR operations in the region under Direction of Head of HR Services APAC.

· Assist HR Services Head APAC to transform the current organization to the new operation model and ensure continuous support to the overall HR Operations project.

· Integrate new standardized and simplified HR Processes and guarantee overall quality of delivered services.

ACCOUNTABILITIES

This accountability list is on-going and is unlikely to change significantly from year to year.

Operational responsibility -

· Prepare project plan for SSC build out. Work with various stakeholders to ensure timely delivery.

· Formulate service catalogue, Service Delivery Model, KPIs and get sign-off with HR Services.

· Monitor, track and report on build out progress on a regular pre agreed interval.

· Assist to transform current organization to a SSC structure according to time lines

· Work with Regional HR Operations team to simplify/standardize HR processes according to the overall HR transformation plan.

· Ensure best practice in service delivery as well as the use of standardized processes.

· Agree and implement SLA, ensure monitoring, tracking and reporting on SLA metrics.

· Ensure effective reporting mechanisms.

· Ensure proper budget performance and alignment.

Performance measures -

· Successful implementation of HR SSC project as per timelines

· Number of delivery failures

· Budget met

· Feedback from SSC stakeholders

· Development of SSC capabilities

Managerial responsibility -

· Agree HR Operations objectives and priorities with Head HR Services Head.

· Assist to prepare budget and SLAs.

· Work with Service Head to define SSC organization for quality HR operation delivery.

Organizational responsibility -

· Measure and continuously improve client satisfaction.

· Build acceptance of HR SSC and of HR standardized processes.

· Work with HR Services Head to lead the SSC and build a culture of career development to minimize fluctuations.

· Develop SSC capabilities (technology, processes, organization, people).

Strategic Impact -

· Provide cost effective services with zero mistake mindset to build trust in HR operations.

Operational responsibility -

· Prepare project plan for SSC build out. Work with various stakeholders to ensure timely delivery.

· Formulate service catalogue, Service Delivery Model, KPIs and get sign-off with HR Services.

CRITICAL SUCCESS FACTORS & KEY CHALLENGES

· Approach to deliver quality services at low cost aiming at high customer satisfaction

· Focus and persistence to standardize and simplify HR operations.

· Ability to drive results in a global matrix structure.

KNOWLEDGE, EXPERIENCE & CAPABILITIES

Critical Knowledge -

· HR Shared Services startup experience

· HR Shared services Operational experience

· Knowledge of HR operations best practice

· Project Management skills.

Critical Experience -

· HR experience with at least 3-5 years in a Senior Lead / Managerial position

· Experience in implementing HR SSC projects in an international environment

· Experience in process design and continuous process implementation

· Change management experience in an intercultural environment

Critical technical, professional and personal capabilities -

· Ability to establish and sustain relationships with all organizational levels

· Strong analytical skills

· Ability to effectively lead and manage a team

· High sensitivity to relevant in-company and external developments

· Mindset for problem solving

· Drive for best practice HR processes and continuous improvements

· Understanding of SAP ERP will be a big plus for this role.

Critical Leadership capabilities -

· Set direction – sets ambitious but achievable goals

· Set direction – prioritizes actions and ensures appropriate support and resource

· Create egde – provides support for individuals & teams to work at their creative edge

· Drive results – skillfully plans, organizes and monitors performance to meet deadlines and achieve excellent in delivery.

· Liberate potential – provides opportunities for learning, development and growth

· Liberate potential – coaches people to connect across functions and boundaries to spark innovation

Interested candidates please send in your resumes in the form of a word document immediately. You are also requested to put in the following details in your cover note –