ASSISTANT DIRECTOR – GROUP TRAINING & TALENT DEVELOPMENT ~ for leading GSM telco operator in Qatar

We are looking for “ASSISTANT DIRECTOR – GROUP TRAINING & TALENT DEVELOPMENT” for a fulltime opening with our client’s office in Doha, Qatar. Client is biggest GSM Telecom Operator in Qatar.

Interested applicants please apply to: ashish@webecome.com highlighting current and expected salaries:

Department / Section: Group Talent Development

Reporting to: Director Human Resources

Purpose: Drive the development of a Learning culture within the company by provision of a broad spectrum of talent development interventions, from developing an assessment centre with appropriate supporting methodologies to running and managing the training centre for the group.

Context: As the company evolves and moves forward and the market for talent becomes more competitive, development of talent has a strong role to play in developing skills and competencies within the organisation. This department has a training budget of in excess of few millions per annum.

ROLE ACCOUNTABILITIES

Overview

· Develops and drives through the Talent Development strategy and both long and short term plans for the organisation.

· Develops a strategy and ensures implementation of initiatives which will build and support a Learning Organisation.

· Ensures the development of an Assessment Centre for the Group’s use, and ultimately which will become self supporting by providing assessment centre services to the broader Qatar business community.

· Directs the development of assessment methodologies for all levels of staff which will identify development needs and assess potential for future growth.

· Embeds the Values and Culture of the organisation into all actions within the unit.

· Manages the production of training needs analysis and identification in consultation with the BU Heads, and ensures there is in place a process for initiating individual development plans for every individual in the organisation which are addressed regularly to ensure the company has competent people with the right skills and knowledge to take the business forward.

· Oversees the management and day to day operations of the company’s Training centre.

· Drives through the development of a Career Development Centre within the company which will provide guidance and support to employees at all levels to address their career aspirations by use of Job Family Models and any other appropriate methodologies.

· Ensures there is in place a sound succession plan for the organisation which will provide strong candidates for future growth and natural attrition.

· Develops and implements, in conjunction with the T&D Design and Development Section Head, a Leadership Development Programme for the organisation which would include bespoke MBA programmes, specific leadership programmes linked to the company’s competency framework, and works with external providers to develop those programmes specifically tailored to the company’s needs.

· Develop and manage the unit operational budget.

· Ensures the management and delivery of an on-line learning service to enable all the employees to complete a wide variety of courses on line.

· Manages, motivates and appraises staff within the unit to ensure the highest possible level of performance at all times.

· Provides sound recommendations to Senior Management on talent development practices within the organisation based on global best practices within the telecommunications field of operation.

· Acts as the most experienced advisor for all aspects related to the development of talent within the company

· Provides meaningful reports to Senior Management on a regular basis related to development progress, implementation of initiatives, skill gaps, succession plans etc.

· Inputs into the overall HR Strategy and operational plans.

Business orientation

· Drives through the creation of a Learning Culture within the organisation to enhance business effectiveness.

· Ensures a sound succession plan is created and articulated and appropriate actions taken to provide for future growth requirements.

Customers

· Internally all staff are customers of the unit and their needs as well as those of the organisation need to be met by the provision of development opportunities.

· Addresses the needs of the company’s external customers by the provision of training and development initiatives to ensure all the employees have the necessary skills and competencies to carry out their role requirements effectively.

Costs & Profitability

· Manages a unit budget of in excess of few million dollars per annum.

· Controls and monitors the return on investment of training and development initiatives to ensure the investment made delivers sound returns.

· Puts in place a succession plan and appropriate development initiatives which will ensure the company has identified its future leaders who will take the company forward for the future.

Problem Solving

· Day to day operational issues relating to Talent Development unit are resolved independently.

· Strategic problems would be addressed in conjunction with the Director Human Resources.

Planning & Organising

· Develops short, medium and long term plans for the Talent Development Unit.

· Inputs into the overall Strategy for Human Resources.

· Plans and manages own time effectively.

· Ensures the unit is fully staffed at all times to ensure it can deliver its responsibilities to the organisation.

• Develops and disseminates regular reports to Senior Management.

Minimum Experience & Essential Knowledge

· Minimum of 12 years experience in a Development Role, of which 4 should be at Management Level in an organisation of similar size.

· Strong understanding of Development Initiatives

· Thorough knowledge of training interventions and solutions

· In-depth knowledge of Succession Planning and Leadership Development

Minimum Entry Qualifications

· Bachelors Degree in Human Resources or Business Administration

· Additional Qualification in Training Delivery or organisational Development

KEY PERFORMANCE INDICATORS

· Management of Unit Operating Budget.

· Return on investment of Training and Development.

· Training Quality (participant and manager feedback).

· Provision of on-line training (e-learning) capability.

· Employee satisfaction index.

KEY RELATIONSHIPS & DECISION MAKING

Reports To

Director Human Resources

Decision Making

· Independently makes decisions related to day to day operations and short term plans.

· Strategic decisions affecting the organisation would be taken in conjunction with the Director HR.

· Provides sound analysis and recommendations on which senior management can make decisions.

Business Impact

· The role has significant impact on the performance of the business as a whole by ensuring there is in place a methodology for assessing potential, skills gap analysis, succession plans, and training interventions which will deliver to the business highly trained competent people.

Communicating, negotiating & influencing

· Communicates and influences BU Heads in matters relating to staff capabilities and development.

· Influences Senior Management in relation to Talent Development initiatives and especially as related to cost and return on investment.

Networks (Internal & External Contacts)

· CEO /COO

· Group HR Managers

· BU Heads

· External Service providers

· Global Telecommunications Information providers

Team working, Coaching and Development

· Works as part of the Senior Management team within Human Resources BU.

· Coaches and develops own team to ensure they have the skills and competencies required to carry out their duties.

· Coaches Line Managers and BU Heads in the importance and impact of development.

People Management (if applicable)

· Manages, motivates and appraises own team to ensure the highest possible performance at all times.

SKILLS

Technical

· Creation and implementation of Development Interventions

· Management of training centre

· e-Learning implementation and management

· Leadership development

Behavioural Competencies

· Communicating effectively

· Problem solving & decision making

· Organisational alignment

· Strategic thinking

· Customer focus

· Planning & organising

Interested candidates please send in your resumes in the form of a word document immediately. You are also requested to put in the following details in your cover note –

• Current and expected salaries
• Available date of joining
• Contact numbers

SALARY : TAX FREE WITH FULL EXPAT BENEFITS

START DATE : ASAP

LOCATION : DOHA - QATAR

APPLY TO : ashish@webecome.com

Senior Manager- Strategy & Planning – Business Solutions ~ for leading GSM telco operator in Qatar

We are looking for “Senior Manager- Strategy & Planning – Business Solutions” for a fulltime opening with our client’s office in Doha, Qatar. Client is biggest GSM Telecom Operator in Qatar.

Interested applicants please apply to: ashish@webecome.com highlighting current and expected salaries:

Background

The company is the telecommunications service provider licensed by the Supreme Council of Information and Communication Technology to provide both fixed and mobile telecommunications services in the state of Qatar.

The company offers diverse and leading-edge products and services, and enjoy partnerships with many of the world’s leading telecommunications players.

The Business Solutions unit has been set up to provide the highest levels of services, security and global coverage for the corporate world in Qatar through end-to-end networking solutions, using the company’s skills as a centralized managed service provider. The services cover ICT solutions, mobility, connectivity, managed services and telephony solutions.

Businesses in Qatar can gain global reach through the company’s advanced global networking service, connecting the Middle East to the AT&T Global Network (AGN) through more than 150 nodes in over 50 countries worldwide.

Business Solutions, created to care for corporate customers, consists of Corporate Accounts Management, Enterprise Sales, Account Operations, Marketing and Sales, and Qatar Data Center.

Position Summary

The Corporate market in Qatar has grown substantially over the last couple of years and thus the challenges for the Business Solutions team. Reporting directly to the Executive Director of Business Solutions, this role will play a very critical role in supporting him in facing the challenges of the ever changing telecom landscape. The holder of this position will provide the Executive Director with strategic guidance on the performance of the Business Unit, new products and competitive market intelligence, with a focus on BU revenue & profitability. The role holder will primarily be responsible for developing the strategic business plan and monitoring its implementation while closely measuring and managing the Business Unit Performance.

In addition, the incumbent will help ED in few other Strategic Initiatives including reviewing documents for Board/Top management meeting, providing executive summary of reports, studies etc and doing some researches on best practices, emerging trends etc.

Key Relationships

Reports to: Executive Director, Business Solutions

Direct Reports: Support Team

Other Key Relationships: Other Senior Managers in Business Solutions and other Business Units, External Customers, Consultants

Major Responsibilities:

· Develop the Business Solutions Strategic plan in alignment with the company’s strategy & visions

· Assist the BU Head and the BU Senior managers in translating the strategy into action plans

· Provide input to the Sales and marketing strategies of the business unit and drive their implementation

· Use proven and validated analysis techniques to evaluate the performance of the Business unit and issue periodical reports

· Conduct close monitoring of sales, product, revenue and volume forecasts and produce performance reports

· Develop the BU Performance Metrics & helps the BU head/Senior Managers in setting targets & KPIs for departments in the business unit

· Develop and drive the performance management (including reporting & evaluation)for the business unit by continuous monitoring of BU performance on key metrics & reporting any flags/deviation from the plan for immediate corrective action

· Set up and report against marketing metrics to track and monitor operational performance of the unit and all customer focused activities in such a way as to show return on investment and impact on customer

· Works as a Single point of contact for Group Strategy in all matters relating to BU Strategy & evaluation of BU performance on the identified metrics/KPIs

· Provides expert business analysis to the BU head on the current developments in the telecom sector, key changes that may potentially impact the BU

· Manage competitor insight and direct combat strategies. Develop innovative strategies and programs to engender loyalty across all enterprise customer segments and put in place effective and measurable win-back programs

· Provide support & advice to the BU Head in all strategic initiatives

· Analyze the Customer Satisfaction Survey identifying key areas of concern/improvement and prepare actionable along with Department Heads to address/improve them

· Ensure that Service Level Agreements are monitored & tracked

· Provides support on new product launches & helps build long term partnership with key accounts

· Manage, motivate, coach and appraise team to ensure the highest level of performance at all times.

Key Performance Indicators

· Quality of the BU’s strategic plan and the annual business plan

· Supporting execution of Strategy and monitoring performance,

· Implementation of the business plan as per the agreed schedule

· Delivery on the business plan (joint ownership with the Department Heads)

· Continuous monitoring of BU Performance against plan. Flagging off deviations from plan & suggesting course corrective actions

· Providing inputs on business & market intelligence, potential commercial ideas on new products

· Quality of reports produced

Candidate specification: Key Selection criteria

Background & Experience

· A minimum of 15 years of experience, with at least 8 years in senior positions with Telecom companies

· In- depth experience of the telecoms markets

· Experience in planning, forecasting, strategic planning and reporting

· A Bachelor degree from a reputable University, MBA is an added advantage

· Strong Analytical skills and experience in providing strategic recommendations driven by analysis, ability to review performance score card

· Strong team player with a positive proactive approach having a sense of urgency and commitment, able to communicate, influence and persuade

· Should support BU head in setting annual business plan and cascading it to departments

· Customer orientation.

Critical Competencies for Success

Influencing Skills: Must have proven ability to influence senior management and the Board about major strategic business decisions in an environment where the competitive landscape is evolving through rigorous analysis, logical, fact based arguments and comprehensive presentations. Should have a tenacious character and the necessary gravitas to quickly earn credibility within the organization and deal with rapid incisive questioning on the spot.

Team Leadership: Will have the skills to provide critical leadership to a dynamic team by coaching, monitoring and training. Should be able to coordinate a team across the company to ensure the Business plan process is efficiently carried out and delivered on time.

Problem Solving/Strategic Skills: Ability to troubleshoot and identify risk areas in relation to the performance of the BU by taking a strong analytical approach and being diligent and tenacious, able to overcome significant obstacles to achieve business objective by constantly reviewing and improving the approach.

Shall be capable of proactively solving any problems.

Result Orientation: Should have a strong drive to achieve results, execution of BU’s Strategy and preparing road map for Strategy execution

Other Personal Characteristics

· A natural team player, as well as team leader, with a strong intellectually honest, open positive and persuasive personality

· The candidate is expected to espouse a sense of urgency, customer focus and excellence in execution

· High standards of integrity and ethics

· Goal minded towards efficiency, quality and practicality

· Able to handle multiple tasks and deliver to deadlines

· Able negotiator and delegator

· Ability to deal with cultural diversity is essential.

Interested candidates please send in your resumes in the form of a word document immediately. You are also requested to put in the following details in your cover note –

• Current and expected salaries
• Available date of joining
• Contact numbers

SALARY : TAX FREE WITH FULL EXPAT BENEFITS

START DATE : ASAP

LOCATION : DOHA - QATAR

APPLY TO : ashish@webecome.com